Apple has begun the process of phasing out 32-bit applications on Macs.  With the recent release of macOS High Sierra 10.13.4, the first time users launch an app that does not support 64-bit they will see an alert that the “App” is not optimized for their Mac.  

32-bit App warning

This is the first of many warnings Apple plans to provide as ends support for 32-bit apps on the Mac, as it did on iOS devices with the release of iOS 11. Apple has confirmed that macOS 10.14 Mojave, set for public release in the fall, will be the last version of macOS to allow 32-bit apps to run, but it will include more “aggressive” warnings about their use before they are phased out entirely. 

Monday June 1st Apple released macOS High Sierra 10.13.5, the fifth major update to the macOS High Sierra operating system available on Apple’s Mac lineup. 10.13.5 macOS High Sierra Update comes more than two months after the release of macOS High Sierra 10.13.4, which introduced eGPU support, Business Chat in Messages, and more. 

macOS High Sierra 10.13.5 can be downloaded directly from the Mac App Store or through the Software Update function in the Mac App Store on all compatible Macs that are already running macOS High Sierra. 

The macOS High Sierra 10.13.5 update introduces support for Messages in iCloud, a feature that Apple has been testing and working on since macOS High Sierra was announced last June. 

Messages in iCloud, as the name suggests, stores your iMessages in iCloud rather than on each of your individual devices, introducing improved cross-device syncing and saving on-device storage space. Messages in iCloud support is also available in iOS 11.4, which was released to the public earlier this week. 

macOS High Sierra will be followed by macOS 10.14, a next-generation version of macOS that Apple introduced at its Worldwide Developers Conference.

Original article:  https://www.macrumors.com/2018/06/01/apple-releases-macos-high-sierra-10-13-5/

After changing your GCN password there could be an issue where the system does not connect to the eduroam network.  The Wifi status will show that it is continuously attempts, but never completes the connection.
 
If this occurs you will need to remove the eduroam network and manually reconnect.  The following steps should walk you through how to complete this.

  1. Go to System Preferences and select Network.
  2. Select the Wifi connection and click the Advanced button.
  3. Select the eduroam network and click the minus button to remove.
  4. Click OK and then click Apply from the Wifi connection. 

    Close system Preferences.
  5. Click the Wifi selection and choose eduroam.
  6. Enter your username and password.  For the username you should use your full email address.  This will allow you to connect to eduroam and other locations that offer the eduroam network service.
  7. You will be prompted with information about the eduroam certificate.  It is recommended that, in this case, you chose to accept and trust the certificate with the following steps.  First choose show certificate.
  8. Click Trust and verify that Always Trust is selected and click continue.
  9. Enter your your username and password.  This will be the information that you normally log in with.

You should now be able to connect to the eduroam network successfully.

If you are on a system that is on the GCN domain you may need to arrange the network connects.  You will need to change it so that the system will log into the GCN wireless connection first.

  1. Go to System Preferences and select Network.
  2. Select the Wifi connection and click the Advanced button.
  3. Select the UNCG-GCN-FacStaff network and drag it to the top of the list.
  4. Click OK and then click Apply from the Wifi connection. 

         Close System Preferences.

You should now be able to connect to the UNCG-GCN-FacStaff network and the eduroam network.

If you continue to experience network connection problems after, please contact 6-TECH to log a service request.

You can continue to find new information about Mac related information here on The Mac Support Hub.  If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

When upgrading from macOS Sierra 10.12 to macOS High Sierra 10.13,
System Center Endpoint Protection and Box Sync

may be removed from automatically starting up

This may also happen when updating versions of macOS High Sierra such as 10.13.3 to 10.13.4. 

Installing the latest versions of the software will restore this functionality.  You can get System Center Endpoint Protection from the UNCG installation instruction page here.  You can get the latest version of Box Sync from the Box web page currently located at https://sites.box.com/sync4.

If you experience problems after upgrading to macOS High Sierra, please contact 6-TECH to log a service request.

You can continue to find new information about macOS High Sierra, and other Mac related information here on The Mac Support Hub.  If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

On November 3, 2017 Information Technology Services (ITS), in collaboration with the Mac Advisory Committee (MAC), announced that upgrading to macOS Sierra is approved for clients on UNCG networks. At this time it is advised that all clients proceed with the upgrade to the latest version of macOS High Sierra, currently 10.13.2.

Some users may need to update their wireless profiles by creating new ones using cloudpath at https://cloudpath.uncg.edu. Before proceeding, as with any major upgrade, it is highly recommended that you have a current backup of your data. Please visit Apple’s website for hardware requirements necessary to support macOS High Sierra. If you experience problems after upgrading to macOS High Sierra, please contact 6-TECH to log a service request.

You can continue to find new information about macOS High Sierra, and other Mac related information here on The Mac Support Hub.  If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Any user running macOS High Sierra

What: Installation of OS update to address security vulnerability

When: Immediate

Why: A vulnerability was discovered recently in macOS High Sierra that could allow an attacker unauthorized access to your Mac. This vulnerability utilizes a weak default password on the “root” administrator account. Apple has since released Security Update 2017-001 to address this issue.

Client Action Required: Yes (see details below)


Action Required

Information Technology Services (ITS) recommends that you install the update as soon as possible. There is no reboot required and update applies quickly.

To install the update, open the App Store on your Mac. Click Updates in the toolbar, and run all available updates.

ITS recommends that you also install this update on any personal devices running macOS High Sierra.

Note: This does not apply to earlier versions of macOS (Sierra, El Capitan, etc.) or to Windows devices.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

On September 13, 2017, Information Technology Services (ITS), in collaboration with the MAC Advisory Committee, announced that we were evaluating macOS High Sierra 10.13 for on-campus use. This includes testing its compatibility with enterprise applications and UNCG standard hardware and network configurations.

The evaluation process has been completed, and ITS has concluded that there are no major problems anticipated for clients who decide to upgrade. Only minor issues were encountered, which should only affect a small segment of Mac users.  Some users may need to update their wireless profiles by creating new ones using cloudpath at https://cloudpath.uncg.edu.  Before proceeding, as with any major upgrade, it is highly recommended that you have a current backup of your data 

Updates on the use of macOS High Sierra at UNCG, including known issues, will be posted on the MAC Support Hub website as they become available. If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

macOS High Sierra

Apple has announced that it will officially release macOS High Sierra, 10.13, on September 25, 2017.  Information Technology Services, in collaboration with the Mac Advisory Committee, is currently evaluating High Sierra for on-campus use. This includes testing its compatibility with enterprise applications and UNCG standard hardware and network configurations.

All Mac users are advised to wait a minimum of 30 days before updating to macOS High Sierra, to allow time for the evaluation to be complete. Updating earlier may result in complications and affect the level of support that can be provided by ITS and distributed technical staff.

At this time all Mac systems should be running the latest version of Sierra, currently 10.12.6.  To check the version of macOS on your system go to the Apple menu and select About This Mac.  If the system is not running 10.12.6, please go to the App Store and update your system.  Having your system up to date will help when it is time for the upgrade to macOS High Sierra. Please visit Apple’s website for hardware requirements necessary to support Sierra and High Sierra.

You can continue to find new information about macOS High Sierra, and other Mac related information here on The Mac Support Hub.  Updates will be posted as information becomes available.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

With any Macbook, Macbook Pro or Macbook Air you connect to various wireless networks. These networks are added to a list of Preferred Networks in your computer Network settings.

The order in which the networks appear in this list determines their priority (which network will be connected to first). For the best performance and security while working on UNCG campus you should have the UNCG-GCN-FacStaff wireless network installed and set as a high priority network.

Follow the steps below to set WiFi network priority. (Note: These instructions apply to university-owned Macbooks that connect to the General Computing Network (GCN) domain.)

  1. First, go to System Preferences
  2. Then choose Network
  3. Make sure WiFi is the selected option and then click Advanced near the bottom right corner of that window
  4. Drag the UNCG-GCN-FacStaff wireless network name* above any other network in your list. If you have eduroam listed in your Preferred Networks list, then you need to drag the UNCG-GCN-FacStaff network anywhere above eduroam so that it will automatically connect to the UNCG-GCN-FacStaff network when you’re on UNCG campus.
  5. Click OK and close the System Preferences window

 

*Note: All ITS-imaged Macs should have the UNCG-GCN-FacStaff network installed. If you do not see this in your list of available networks, it will need to be manually installed (see Connect to the Wireless GCN Network on a Mac for directions) or you can contact 6-TECH for assistance.

Adobe Creative Suite is not supported on macOS Sierra, this includes all versions CS1 – CS6.  If you are planning to upgrade to macOS Sierra it is highly recommended that you install the latest Adobe Creative Cloud products prior to upgrading.  There will be more information released soon in regards to Adobe Creative Cloud support.

Please visit Adobe’s help site for more information on CS products version 3 – 5.5 to find the OS support for each version.

If you do plan to upgrade and still want to use the older unsupported products.  You can visit Adobe’s instruction page for advanced methods for installing CS products.