After changing your GCN password there could be an issue where the system does not connect to the eduroam network.  The Wifi status will show that it is continuously attempts, but never completes the connection.
 
If this occurs you will need to remove the eduroam network and manually reconnect.  The following steps should walk you through how to complete this.

  1. Go to System Preferences and select Network.
  2. Select the Wifi connection and click the Advanced button.
  3. Select the eduroam network and click the minus button to remove.
  4. Click OK and then click Apply from the Wifi connection. 

    Close system Preferences.
  5. Click the Wifi selection and choose eduroam.
  6. Enter your username and password.  For the username you should use your full email address.  This will allow you to connect to eduroam and other locations that offer the eduroam network service.
  7. You will be prompted with information about the eduroam certificate.  It is recommended that, in this case, you chose to accept and trust the certificate with the following steps.  First choose show certificate.
  8. Click Trust and verify that Always Trust is selected and click continue.
  9. Enter your your username and password.  This will be the information that you normally log in with.

You should now be able to connect to the eduroam network successfully.

If you are on a system that is on the GCN domain you may need to arrange the network connects.  You will need to change it so that the system will log into the GCN wireless connection first.

  1. Go to System Preferences and select Network.
  2. Select the Wifi connection and click the Advanced button.
  3. Select the UNCG-GCN-FacStaff network and drag it to the top of the list.
  4. Click OK and then click Apply from the Wifi connection. 

         Close System Preferences.

You should now be able to connect to the UNCG-GCN-FacStaff network and the eduroam network.

If you continue to experience network connection problems after, please contact 6-TECH to log a service request.

You can continue to find new information about Mac related information here on The Mac Support Hub.  If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.