Adobe Creative Suite is not supported on macOS Sierra, this includes all versions CS1 – CS6.  If you are planning to upgrade to macOS Sierra it is highly recommended that you install the latest Adobe Creative Cloud products prior to upgrading.  There will be more information released soon in regards to Adobe Creative Cloud support.

Please visit Adobe’s help site for more information on CS products version 3 – 5.5 to find the OS support for each version.

If you do plan to upgrade and still want to use the older unsupported products.  You can visit Adobe’s instruction page for advanced methods for installing CS products.

On October 4, 2016 Information Technology Services (ITS), in collaboration with the Mac Advisory Committee (MAC), announced that upgrading to macOS Sierra is approved for clients on UNCG networks.  At this time it is advised that all clients proceed with the upgrade to the latest version of macOS Sierra, currently 10.12.4.  Please visit Apple’s website for hardware requirements necessary to support macOS Sierra.  If you experience problems after upgrading to macOS Sierra, please contact 6-TECH to log a service request.

Caveat concerning Adobe Creative Suite: If you are using any of the Adobe Creative Suite (CS1 – CS6) products  you should not upgrade to macOS Sierra until after you update your Adobe products to the latest version.  For more information, please refer to the post on this site regarding Adobe Creative Suite on macOS Sierra. 

You can continue to find new information about macOS Sierra, and other Mac related information here on The Mac Support Hub.  If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

Microsoft is transitioning from offering a 32-bit version of Mac Office to offering only a 64-bit version. On August 22, Microsoft released an update that upgrades Office 2016 for Mac from 32-bit to 64-bit. (You can read more about the move to a 64-bit version in the Office developer blog.)

What does this change mean for me?

  • If you use Office 2016 for Mac and don’t use any add-ins, you should be unaffected by this change.
  • If you use add-ins in Office 2016 for Mac, you may experience compatibility issues and need to update add-ins to 64-bit.
  • If your system has already been updated to 64-bit and you need to revert back to 32-bit, there is a 32-bit installer that will help you to do that. If you need assistance with this, please contact 6-TECH (see contact information below).

However, if you do revert to 32-bit, please be aware that you may continue to get update reminders each month to upgrade to 64-bit.

Additional technical information can be found at these links:

If you experience a problem with Office 2016 for Mac after the update to 64-bit, or if you have questions, please contact 6-TECH at (336) 256-TECH (8324) or

Apple has announced that it will officially release macOS Sierra on September 20. Information Technology Services (ITS), in collaboration with the MAC Advisory Committee, is currently evaluating Sierra for on-campus use. This includes testing its compatibility with enterprise applications and UNCG standard hardware and network configurations.

All Mac users are advised to wait a minimum of 30 days for the evaluation to be completed before updating to Sierra. Updating earlier may result in complications and affect the level of support that can be provided by ITS and distributed technical staff.

Updates on the use of macOS Sierra at UNCG will be posted as information becomes available. If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or
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Starting August 15, UNCG faculty and staff will be able to access a wider selection of software directly from the MacApps volume on the campus network.
In the past many Macintosh applications, licensed only for academic use, had to be installed by technical staff due to licensing and access restrictions.
Recent changes in network organization have enabled those distinctions to be made on the MacApps volume itself. Clients in academic departments and administrative departments will now have access to the Mac versions of software to which they are entitled based on their role.
For more information on how to access software for Macs see Installing Applications (Macs).
If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or
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A new Mac malware is out now.


After the first ever example of Mac ransomware was found in the wild earlier this year, Bitdefender Labs has found what it tells us is only the second example of true Mac malware to enter circulation this year, which it has dubbed Backdoor.MAC.Elanor. The malware application was available on a number of (formerly?) reputable download sites such as MacUpdate.

The backdoor is embedded into a fake file converter application that is accessible online on reputable sites offering Mac applications and software. The EasyDoc poses as a drag-and-drop file converter, but has no real functionality – it simply downloads a malicious script.

This is a nasty backdoor that can steal data, execute remote code and access the webcam, among other things …

Bitdefender explains that the malware that was discovered within the application titled EasyDoc Converter would install a Tor hidden service, a web service, and a Pastebin agent to each infected system. Technical lead Tiberius Axinte says that there is no real limit to what the Backdoor.MAC.Elanor malware can do.

This type of malware is particularly dangerous as it’s hard to detect and offers the attacker full control of the compromised system. For instance, someone can lock you out of your laptop, threaten to blackmail you to restore your private files or transform your laptop into a botnet to attack other devices. The possibilities are endless.

The good news is that the malicious app is not signed by an Apple Developer ID, so as long as you have your Mac set only to open apps from the Mac App Store or known developers, it won’t open. It does, though, emphasize the importance of exercising caution even when downloading apps from reputable sites.”

Original source link:

5/16/17 – Apple released the latest OSX update 10.11.5.

“Apple today released OS X 10.11.5 to the public, marking the launch of the fifth update to the El Capitan operating system that was first released on September 30, 2015. OS X 10.11.5 comes nearly two months after the release of OS X 10.11.4, an update that introduced Live Photos for Messages and password protected notes in the Notes app.

The OS X 10.11.5 update can be downloaded through the Software Update mechanism in the Mac App Store. It is available to all OS X El Capitan users.

Most of the updates to OS X El Capitan have focused largely on under-the-hood improvements, bug fixes, and security enhancements rather than outward-facing changes, and OS X 10.11.5 is no exception. No obvious feature changes were discovered in the beta, and according to Apple’s release notes, OS X 10.11.5 includes bug fixes, performance improvements, and security updates.

Prior to releasing the OS X 10.11.5 update, which has been in testing since April 6, Apple seeded four betas to developers and public beta testers.”

Original article:

“The first known ransomware attack on Apple Inc’s (AAPL.O) Mac computers, which was discovered over the weekend, was downloaded more than 6,000 times before the threat was contained, according to a developer whose product was tainted with the malicious software.

Hackers infected Macs with the “KeRanger” ransomware through a tainted copy of Transmission, a popular program for transferring data through the BitTorrent peer-to-peer file sharing network.

So-called ransomware is a type of malicious software that restricts access to a computer system in some way and demands the user pay a ransom to the malware operators to remove the restriction.

KeRanger, which locks data on Macs so users cannot access it, was downloaded about 6,500 times before Apple and developers were able to thwart the threat, said John Clay, a representative for the open-source Transmission project.

That is small compared to the number of ransomware attacks on computers running Microsoft Corp’s (MSFT.O) Windows operating system. Cyber security firm Symantec Corp (SYMC.O) observed some 8.8 million attacks in 2014 alone.

Still, cyber security experts said they expect to see more attacks on Macs as the KeRanger hackers and other groups look for new ways to infect Mac computers.

“It’s a small number but these things always start small and ramp up huge,” said Fidelis Cybersecurity threat systems manager John Bambenek. “There’s a lot of Mac users out there and a lot of money to be made.”

Symantec, which sells anti-virus software for Macs, warned on its blog that “Mac users should not be complacent.” The post offered tips on protecting against ransomware. (

The Transmission project provided few details about how the attack was launched.

“The normal disk image (was) replaced by the compromised one” after the project’s main server was hacked, said Clay.

He added that “security on the server has since been increased” and that the group was in “frequent contact” with Apple as well as Palo Alto Networks, which discovered the ransomware on Friday and immediately notified Apple and Transmission.

An Apple representative said the company quickly took steps over the weekend to prevent further infections by revoking a digital certificate that enabled the rogue software to install on Macs.

Transmission responded by removing the malicious 2.90 version of its software from its website ( On Sunday, it released version 2.92, which its website says automatically removes the ransomware from infected Macs.

Forbes earlier reported on the number of KeRanger downloads, citing Clay.”

Original Article: